Page 268 - Sace Emax 2 Manual for design engineers

ABB | SACE Emax 2
Service

1 - Power Care

Foreword The number of devices that make up an electrical installation varies so greatly that it can be difficult to
manage them, even for a very expert installation manager.
To ensure the availability and reliability of electrification systems, ABB offers PowerCare, a wide range
of service packages tailored to the type of company, with custom support solutions based on customer
requirements.

Description The PowerCare platform is based on a matrix of services that the customer selects, according to his own
needs, when the service contract is activated. The proposed services range from the possibility of having
dedicated access, through a portal PowerCAre, to a complete range of support services for each type
switchgear and controlgear.
All the services are supplied by qualified and certified ABB personnel.

Services The PowerCare matrix consists of 20 products subdivided into five service areas and four levels:

Service Area Each service area represents a service offered by ABB technical support:
Area Offered service
Skill Development Training on the maintenance to be carried out on ABB products installed at the
Services customer site.
Emergency Maintenance Rapid support for any emergency situation.
Service
Diagnosis & Condition An indication of the state of health of the various products installed with any
Assessment restoration actions necessary to reduce fault risks.
Assistance for implementing an internal maintenance strategy for the
Self-Maintenance customer's organization for carrying out specific tasks. The customer's
Services maintenance staff can access the product documentation by contacting ABB
experts, online or by accessing private folders directly.
Delivered maintenance Maintenance of the products installed in order to maintain their good state of
Services health through preventive maintenance plans.

Levels The levels represent the extent of the service offered: the higher the level the greater the expertise of the
service and of the ABB design engineers put at the disposal of the customer to support him.

266 | © 2020 ABB | 1SDH001330R1002 - ECN000134959 - Rev. A Service | 1 - Power Care