Page 54 - Arc Guard System - TVOC-2

54 ABB ARC GUARD SYSTEM™ – TVOC-2 INSTALLATION AND MAINTENANCE GUIDE

7.5 ABB support

If you have problem with your Arc Guard System,
contact ABB for support.

Contact information
ABB Electrification Sweden AB
Smart Power Division
Motorgränd 20
SE-721 61 västerås / Sweden

Providing information
To get faster support when contacting ABB
support it is beneficial to be prepared to answer
the following questions:
• Description of how the error occured.

• Which Arc Guard System™ modules are used,
setup and configuration.
TM
Arc Guard System TVOC-2
• Readings on LEDs and display.
Com
Trip
• Output signals. Error
• What is the general situation.
• Application, location, ambient conditions.

• What has happened, situation before error, any
event that happened in connection with error.
• Have you done trouble shooting? What did you
1SFC170011M0201
check?
Figure 61
• Which are your findings? Serial number

07
INFORMATION
It is also important to know the serial number.
See label on Arc Monitor.

To get the Arc Monitors Revision Information,
See: “5.4.2 Diagnostics” on page 40.

INFORMATION
The QR code contains information regarding
product ID, serial number, version number and
is linked to product website.